On August 18, the Caracas Open English Development and Service offices received a three-day visit from several members of the Board of Directors and Board of Advisers, as well as current and prospective investors. The group visited our contact center and development office where they were able to see some of the sales and technology teams recent improvements to the student experience. The technology team showcased the study advisor technology and seamless integration with the sales departments. Thank you to all those that were involved in making this a successful trip. Watch the slide show video of the farewell office lunch.
In order to optimize the learning experience of our students, Open English Online School is launching a new Live Sessions module with an expanded schedule with more classes and teachers next week. Students will be able to access a new class starting every hour from 6 AM to 7 PM (Caracas time) and are guaranteed a seat in class. Students can enter the open live session 10 minutes before or 5 minutes after it starts without making any reservations ahead of time. Open English is also …
In our continuous effort to improve the quality of our service and in order to satisfy the increasing demand of potential students, we recently migrated our team of Product Advisors to the well known Contact Center in Caracas: Directa Group. This action enables Open English to successfully manage expected business growth. IVR call distribution, Smart Dialer, new specialized software and hardware, and new state-of-the-art phone system are only a few enhancements made to optimize our sales efforts. With the integration in Directa Group, Open English’s Sales Department doubles its capacity and its response effectiveness …
Open English Online School exhibited at the SAI 2010 Salón de Arquitectura Interior (Interior Architecture Event) in Caracas, on July 16-18. Our team showcased Open English to exhibitors, visitors and general public with an interactive booth and demo of the Online School. The exhibit helped create awareness about the benefits of learning English online and the unique features of why more and more students are choosing to study with Open English. We hope to attend the event again next year.
In our continuous effort to improve the quality of our service and in order to satisfy the increasing demand of potential students, we recently migrated our team of Product Advisors to the well known Contact Center in Caracas: Directa Group. This action enables Open English to successfully manage expected business growth. IVR call distribution, Smart Dialer, new specialized software and hardware, and new state-of-the-art phone system are only a few enhancements made to optimize our sales efforts. With the integration in Directa Group, Open English’s Sales Department doubles its capacity and its response effectiveness …
